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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Lead the design, optimization, and oversight of core PV processes within your assigned L2 pillar, ensuring effectiveness, inspection readiness, and alignment with regulatory requirements, industry best practice, and business priorities.
- Partner with Global Process Owners (GPOs) to define and deliver process strategies and roadmaps, ensuring cross-functional alignment and visibility of downstream impacts.
- Serve as the principal subject matter expert for assigned processes, engaging with Local Markets, governance bodies, and stakeholders to maintain consistent, non-siloed process oversight.
- Lead and actively engage Communities of Practice, fostering knowledge sharing, capability building, and adoption of good practices.
- Drive metric-based demand and capacity planning, using benchmarking, KPIs, and other tools to inform decisions and prioritization.
- Lead Policy Evaluation and Regulatory Landscape (PEARL) assessments for assigned processes and oversee implementation of resulting changes.
- Define, monitor, and report on process health metrics (e.g., cycle times, efficiency, productivity) to drive continuous improvement and accountability.
- Map processes in designated process mapping tools to ensure accuracy, usability, and alignment with procedural documentation.
- Author and maintain assigned procedural documents and PV System Master File sections; collaborate with Enterprise Learning to assess training impact and ensure operational integration.
- Partner with Business Capability Enablement (BCE) and Strategy & Operations teams to deliver process improvement initiatives, tools, and technology enhancements.
- Represent the organization externally through contributions to industry working groups, benchmarking forums, and conferences to influence best practice and policy.
Requirements
- Bachelor’s degree or equivalent experience; advanced degree preferred.
- Extensive PV experience across core PV processes.
- Proven track record of end-to-end process ownership, including design, mapping (e.g., Adonis), optimization, and governance.
- Skilled in authoring and maintaining procedural documents.
- Demonstrated experience in regulatory inspection readiness, participation, and follow-up.
- Experience leading cross-functional governance, Communities of Practice, and external engagement with industry working groups.
- Strong background in KPI measurement, benchmarking, and process monitoring.
Benefits
- Medical, pharmacy, dental and vision care.
- Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
- Financial well-being resources and a 401(K).
- Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
- Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
- Parental, caregiver, bereavement, and military leave.
- Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
- Other perks like tuition reimbursement and a recognition program.
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