Hybrid Director of Product Marketing – Customer Marketing

Posted 3 weeks ago

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About the role

  • Lead the strategy that defines, launches, and drives adoption of Aircall’s core portfolio and AI portfolio
  • Own how Aircall tells its story in the market and how we activate and expand that story across our customer base
  • Bridge product, marketing, and customer success to drive pipeline, adoption, expansion, and advocacy globally

Requirements

  • 8+ years in B2B SaaS Product or Customer Marketing, with 3+ years leading teams.
  • Proven success in repositioning or scaling a product portfolio, ideally with AI or automation capabilities.
  • Strong storytelling, messaging, and enablement experience for both acquisition and expansion.
  • Deep lifecycle and retention marketing experience, with measurable impact on adoption and NRR.
  • Data-driven mindset, fluent in funnel, usage, and lifecycle analytics.
  • Skilled cross-functional leader, comfortable influencing Product, Sales, CS, Finance, and RevOps.
  • Bonus: Experience in CX, contact center, or AI-powered communications platforms.
  • Familiarity with tools like HubSpot, Gainsight, a plus.

Benefits

  • Medical, dental, and vision insurance is 100% covered
  • 401k plan with company matching!
  • Unlimited PTO — take the time you need to come to work feeling great!
  • Wellness, internet, and childcare reimbursements
  • Generous parental leave policy

Job title

Director of Product Marketing – Customer Marketing

Job type

Experience level

Lead

Salary

$220,000 - $240,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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