Hybrid Director of Product Marketing – Customer Marketing

at Aircall

• Job title: Director of Product Marketing – Customer Marketing
• Job type: Full Time
• Experience level: Lead
• Salary: $220,000 - $240,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• Director of Product Marketing leading strategy for Aircall's AI portfolio. Managing product narrative and driving customer marketing for smart communication solutions.

Responsibilities

• Lead the strategy that defines, launches, and drives adoption of Aircall’s core portfolio and AI portfolio
• Own how Aircall tells its story in the market and how we activate and expand that story across our customer base
• Bridge product, marketing, and customer success to drive pipeline, adoption, expansion, and advocacy globally

Requirements

• 8+ years in B2B SaaS Product or Customer Marketing, with 3+ years leading teams.
• Proven success in repositioning or scaling a product portfolio, ideally with AI or automation capabilities.
• Strong storytelling, messaging, and enablement experience for both acquisition and expansion.
• Deep lifecycle and retention marketing experience, with measurable impact on adoption and NRR.
• Data-driven mindset, fluent in funnel, usage, and lifecycle analytics.
• Skilled cross-functional leader, comfortable influencing Product, Sales, CS, Finance, and RevOps.
• Bonus: Experience in CX, contact center, or AI-powered communications platforms.
• Familiarity with tools like HubSpot, Gainsight, a plus.

Benefits

• Medical, dental, and vision insurance is 100% covered
• 401k plan with company matching!
• Unlimited PTO — take the time you need to come to work feeling great!
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy