Director of Billing overseeing billing operations for a commercial refrigeration company. Ensuring accuracy, compliance, and efficiencies in billing processes across multiple service lines.
Responsibilities
Lead, develop, and oversee the Billing Department, including billing specialists, analysts, and administrative staff.
Manage end-to-end billing operations across construction, service, and maintenance contract divisions.
Partner with operations and project management teams to ensure billing aligns with project milestones, service tickets, and contract terms.
Ensure accuracy of all job setup, cost allocation, and change order documentation before invoicing.
Implement and monitor key performance indicators (KPIs) related to billing accuracy, timeliness, DSO (days sales outstanding), and revenue recognition.
Collaborate closely with finance and accounting teams to reconcile billing data with the general ledger and ensure compliance with GAAP.
Standardize billing processes across multiple branches and service lines to improve efficiency and scalability.
Oversee client billing inquiries and dispute resolution to maintain strong customer relationships.
Support systems integration and technology improvements (ERP, field service management, etc.) to automate and enhance billing workflows.
Participate in financial forecasting, audit preparation, and month-end close activities as they relate to billing.
Requirements
Bachelor’s degree in Accounting, Finance, Business Administration, or related field; MBA or CPA preferred.
8+ years of progressive experience in billing or revenue operations, with at least 3 years in a leadership role.
Strong understanding of construction, service, and maintenance billing models.
Experience working in an ERP or service management system (e.g., Oracle, SAP.).
Proven ability to lead teams, implement process improvements, and drive measurable results.
Excellent analytical, communication, and leadership skills.
Ability to thrive in a fast-paced, multi-division organization with both project-based and recurring service revenue streams.
Director of Participant Strategy & Engagement at Richmond Pharmacology, overseeing strategic operations and participant engagement in clinical studies. Driving collaboration and compliance for successful recruitment targets.
Director of Commerce Solutions at Drive Medical leading B2B and DTC strategies. Overseeing digital platforms, integrations, and e - commerce experiences across SAP Commerce Cloud and Shopify.
Executive Director at MCU Foundation, leading brand and strategic initiatives for financial empowerment and homeownership. Overseeing programs and building relationships with stakeholders for community impact.
Director of IT at MegaMex Foods, stabilizing and operationalizing ERP and legacy systems. Leading IT strategy, vendor management, and business partnership for better performance.
Director of Alliances at BCM One leading strategic relationships with key TSD partners for revenue growth. Developing alliance plans and collaborating with internal teams for success.
Director of Policy and Advocacy driving regulatory and legislative strategies for the Cancer Support Community. Leading public policy initiatives impacting cancer patients and caregivers in the Washington, DC area.
Director leading operations within Canadian Process Automation business at Honeywell. Responsible for growth, customer relations, and operational excellence with a hybrid work schedule.
Center Director leading daily operations of addiction treatment clinic. Overseeing patient experience and collaborating with medical and behavioral health professionals.
Director of EPC managing geothermal projects at Zanskar, overseeing strategies and construction partnerships. Leading execution of engineering, procurement, and construction for late - stage energy developments.