Data & Analytics Capability Lead managing enterprise analytics platforms and standards across U.S. Commercial organization. Collaborating with leaders to enable data - driven decision - making in a matrixed environment.
About the role
- Director of Duke's Time Away Office leading strategic direction and support for undergraduate student separation and return milestones. Collaborating campus-wide for efficient and student-centered practices.
Responsibilities
- Lead the strategic direction, workflow design, and operational structure of the Time Away Office
- Streamline documentation, tracking, and communication processes to increase efficiency and reduce administrative burden
- Oversee compliance of university leave and return documentation with Student Affairs and institutional policies
- Guide development and use of data systems to track outcomes and inform decision-making
- Manage the TAO budget and align resource allocation with Dean of Students Office priorities
- Establish and maintain professional communication standards and templates
- Provide leadership for Student Affairs–led time away and return practices
- Lead high-impact or complex cases requiring executive-level judgment and cross-campus coordination
- Establish standards for individualized time away and return planning that ensure clear academic expectations and support structures
- Maintain periodic engagement with students during time away, reinforcing expectations and readiness for return
- Oversee the multidisciplinary review process for return requests and recommendations
- Serve as the primary Student Affairs liaison to academic deans on matters of time away and student return
- Rebuild and sustain collaborative relationships across campus that support coordinated student-centered decision-making
- Partner with academic and Student Affairs leaders to review and refine policies related to student separation and return
- Represent the Time Away Office on university committees and initiatives
- Provide briefings, consultations, and trainings for campus leaders on Student Affairs roles and processes
- Lead, supervise, and mentor TAO staff
- Delegate case management and administrative responsibilities effectively
- Facilitate case consultation with an emphasis on consistency, assessment, and shared learning
- Lead assessment of time away trends, student experiences, and return outcomes
- Translate data insights into policy improvements and staffing recommendations
- Perform additional responsibilities as assigned to advance departmental, divisional, and institutional priorities.
Requirements
- A master’s degree demonstrating strong knowledge of educational principles, curriculum development, instructional design, and analytical, organizational, and communication skills
- At least four years of professional experience
- Five or more years of progressive experience supporting students in a higher education or Student Affairs setting
- Demonstrated leadership in complex, cross-functional initiatives
- Professional grounding in counseling, education, social work, public health, or a related field
- Experience providing strategic leadership within a Dean of Students or Student Affairs context
- Proven success in staff supervision, development, and organizational leadership
- Deep understanding of undergraduate student development and transitional support
- Ability to use data to inform policy, decisions, and program improvements
- Excellent oral, written, and intercultural communication skills
- A strong commitment to advocating for students and ensuring equity and transparency in institutional processes.
Benefits
- comprehensive and competitive medical and dental care programs
- generous retirement benefits
- family-friendly and cultural programs
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