Hybrid Director

at ECIS, the Educational Collaborative for International Schools

• Job title: Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Loughborough, United Kingdom

About the role

• Product Director leading strategic direction and operational performance of Vectare business. Overseeing client satisfaction, team development, and operational excellence in a fast-paced environment.

Responsibilities

• Provide clear strategic direction and leadership across all UK functions, including Account Management, Customer Service, Network Planning, and Operations.
• Line manage and develop team leads, setting clear objectives and fostering collaboration between teams.
• Contribute to the organisation’s overall business strategy, translating high-level goals into operational and commercial plans.
• Champion a culture of accountability, innovation, and continuous improvement across all departments.
• Take overall accountability for client satisfaction, retention, and growth across the business.
• Oversee the delivery of exceptional client experiences, ensuring alignment between operational performance and strategic client goals.
• Support and guide the Account Management function in identifying, developing, and securing upsell and cross-sell opportunities.
• Ensure commercial targets are met, with effective forecasting, budgeting, and reporting to senior leadership.
• Drive consistency and efficiency across all operational processes, ensuring smooth service delivery and adherence to agreed KPIs.
• Oversee client mobilisation and service rollouts, ensuring that transitions are seamless, timely, and well-coordinated across teams.
• Ensure compliance with internal policies, client contracts, and industry standards, while maintaining a strong focus on quality assurance and safety.
• Define and execute product strategy and roadmap.
• Collaborate business-wide to deliver an optimal user experience.
• Understand and analyse the competitive landscape, as well as market trends in education to deliver outcomes and drive value.
• Manage stakeholder communication, including executive updates and board reporting.
• Prepare documentation, such as specifications, to ensure feature development.
• Lead by example to promote Vectare’s values, ensuring a motivated, engaged, and high-performing workforce.
• Support the team leads in developing team capability, succession planning, and professional growth.
• Build a collaborative environment that connects departments, reduces silos, and encourages open communication.
• Identify and deliver initiatives that enhance productivity, reduce costs, and improve customer outcomes.
• Leverage data and insights from both operational and client teams to inform decision-making and drive business improvement.
• Produce regular performance reports for the Executive Team, providing insights, risks, and recommendations.

Requirements

• Proven experience in a senior operational or client services leadership role, ideally within a service-led or transport-related industry.
• Strong commercial acumen, with experience managing budgets, delivering growth, and improving profitability.
• Track record of leading multi-functional teams and developing senior managers.
• Excellent communication and relationship management skills, capable of influencing at all levels.
• Strategic thinker with a hands-on approach to problem-solving and delivery.
• Demonstrated ability to drive operational excellence while maintaining an exceptional client experience.
• Highly organised, data-driven, and comfortable managing competing priorities in a dynamic environment.

Benefits

• Base salary is based on experience, and performance bonuses are based on KPIs.
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development opportunities
• Unlimited book budget.
• Additional benefits such as a pension and 25 days' holiday also apply.