Food Service Worker assisting with food preparation and maintaining kitchen safety standards in the William Penn School District. Ensuring cleanliness and organization in the kitchen environment.
About the role
- Product Director leading strategic direction and operational performance of Vectare business. Overseeing client satisfaction, team development, and operational excellence in a fast-paced environment.
Responsibilities
- Provide clear strategic direction and leadership across all UK functions, including Account Management, Customer Service, Network Planning, and Operations.
- Line manage and develop team leads, setting clear objectives and fostering collaboration between teams.
- Contribute to the organisation’s overall business strategy, translating high-level goals into operational and commercial plans.
- Champion a culture of accountability, innovation, and continuous improvement across all departments.
- Take overall accountability for client satisfaction, retention, and growth across the business.
- Oversee the delivery of exceptional client experiences, ensuring alignment between operational performance and strategic client goals.
- Support and guide the Account Management function in identifying, developing, and securing upsell and cross-sell opportunities.
- Ensure commercial targets are met, with effective forecasting, budgeting, and reporting to senior leadership.
- Drive consistency and efficiency across all operational processes, ensuring smooth service delivery and adherence to agreed KPIs.
- Oversee client mobilisation and service rollouts, ensuring that transitions are seamless, timely, and well-coordinated across teams.
- Ensure compliance with internal policies, client contracts, and industry standards, while maintaining a strong focus on quality assurance and safety.
- Define and execute product strategy and roadmap.
- Collaborate business-wide to deliver an optimal user experience.
- Understand and analyse the competitive landscape, as well as market trends in education to deliver outcomes and drive value.
- Manage stakeholder communication, including executive updates and board reporting.
- Prepare documentation, such as specifications, to ensure feature development.
- Lead by example to promote Vectare’s values, ensuring a motivated, engaged, and high-performing workforce.
- Support the team leads in developing team capability, succession planning, and professional growth.
- Build a collaborative environment that connects departments, reduces silos, and encourages open communication.
- Identify and deliver initiatives that enhance productivity, reduce costs, and improve customer outcomes.
- Leverage data and insights from both operational and client teams to inform decision-making and drive business improvement.
- Produce regular performance reports for the Executive Team, providing insights, risks, and recommendations.
Requirements
- Proven experience in a senior operational or client services leadership role, ideally within a service-led or transport-related industry.
- Strong commercial acumen, with experience managing budgets, delivering growth, and improving profitability.
- Track record of leading multi-functional teams and developing senior managers.
- Excellent communication and relationship management skills, capable of influencing at all levels.
- Strategic thinker with a hands-on approach to problem-solving and delivery.
- Demonstrated ability to drive operational excellence while maintaining an exceptional client experience.
- Highly organised, data-driven, and comfortable managing competing priorities in a dynamic environment.
Benefits
- Base salary is based on experience, and performance bonuses are based on KPIs.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget.
- Additional benefits such as a pension and 25 days' holiday also apply.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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