Director overseeing fund administration services for clients at SS&C, a leading financial services and healthcare technology company. Collaborating with teams to prepare financial statements and manage audits.
About the role
- Product Director leading strategic direction and operational performance of Vectare business. Overseeing client satisfaction, team development, and operational excellence in a fast-paced environment.
Responsibilities
- Provide clear strategic direction and leadership across all UK functions, including Account Management, Customer Service, Network Planning, and Operations.
- Line manage and develop team leads, setting clear objectives and fostering collaboration between teams.
- Contribute to the organisation’s overall business strategy, translating high-level goals into operational and commercial plans.
- Champion a culture of accountability, innovation, and continuous improvement across all departments.
- Take overall accountability for client satisfaction, retention, and growth across the business.
- Oversee the delivery of exceptional client experiences, ensuring alignment between operational performance and strategic client goals.
- Support and guide the Account Management function in identifying, developing, and securing upsell and cross-sell opportunities.
- Ensure commercial targets are met, with effective forecasting, budgeting, and reporting to senior leadership.
- Drive consistency and efficiency across all operational processes, ensuring smooth service delivery and adherence to agreed KPIs.
- Oversee client mobilisation and service rollouts, ensuring that transitions are seamless, timely, and well-coordinated across teams.
- Ensure compliance with internal policies, client contracts, and industry standards, while maintaining a strong focus on quality assurance and safety.
- Define and execute product strategy and roadmap.
- Collaborate business-wide to deliver an optimal user experience.
- Understand and analyse the competitive landscape, as well as market trends in education to deliver outcomes and drive value.
- Manage stakeholder communication, including executive updates and board reporting.
- Prepare documentation, such as specifications, to ensure feature development.
- Lead by example to promote Vectare’s values, ensuring a motivated, engaged, and high-performing workforce.
- Support the team leads in developing team capability, succession planning, and professional growth.
- Build a collaborative environment that connects departments, reduces silos, and encourages open communication.
- Identify and deliver initiatives that enhance productivity, reduce costs, and improve customer outcomes.
- Leverage data and insights from both operational and client teams to inform decision-making and drive business improvement.
- Produce regular performance reports for the Executive Team, providing insights, risks, and recommendations.
Requirements
- Proven experience in a senior operational or client services leadership role, ideally within a service-led or transport-related industry.
- Strong commercial acumen, with experience managing budgets, delivering growth, and improving profitability.
- Track record of leading multi-functional teams and developing senior managers.
- Excellent communication and relationship management skills, capable of influencing at all levels.
- Strategic thinker with a hands-on approach to problem-solving and delivery.
- Demonstrated ability to drive operational excellence while maintaining an exceptional client experience.
- Highly organised, data-driven, and comfortable managing competing priorities in a dynamic environment.
Benefits
- Base salary is based on experience, and performance bonuses are based on KPIs.
- Monthly Health & Wellness Allowance
- Office lunch & team socials
- Professional Development opportunities
- Unlimited book budget.
- Additional benefits such as a pension and 25 days' holiday also apply.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Director of Programs at Northrop Grumman's SDS Division, co - leading software development and integration. Responsible for team leadership and key program management responsibilities in a DoD environment.
Director overseeing partner integration at Latham & Watkins, a global law firm. Responsible for onboarding and integrating promoted and lateral partners with tailored strategies.
MS
Director overseeing research ethics and integrity for Miami University's Office of Research and Innovation. Managing compliance and policies to support academic excellence.
MS
Assistant Director responsible for AV technology management and facilities operations at Armstrong Student Center. Collaborating with student staff and external partners for optimal service delivery.
Director Wealth Banking leading a team of Wealth Bankers managing high - net - worth clients. Driving commercial performance and strategic growth at ING in Belgium.
Director of Branded Merchandise division at Baesman Group, building from existing client base and infrastructure. Focused on promotional products while integrating with other services.
National Director of Admissions and Intake providing strategic leadership and oversight for admissions and referral management across the organization. Ensuring timely access to services while optimizing workflows and improving conversion rates.
Director of Product Support optimizing technology product user experiences at Braven, a nonprofit helping college students transition to successful careers. Leading a team and collaborating across departments.
Associate Director managing commercial systems and analytics supporting injectables business at Hikma Pharmaceuticals. Leading design of data models and reporting frameworks with cross - functional collaboration.