Director of Field Operations at Ticketmaster responsible for leadership and client support across regions. Focused on improving support processes and maintaining high client satisfaction.
Responsibilities
Provide leadership for employees and deliver outstanding support, vision, and guidance for their region
Build consistency across Regions, Areas and Client Support organisation
Develop strategies to continually improve support while reducing costs
Manage budgets, purchasing, and hiring
Oversee support provided to the client for all TM systems and products
Conduct regular client meetings whereby best practices are reviewed and recommendations are made
Communicate regularly with function leads across the organisation to assure client relations and support is at high levels
Requirements
BA or equivalent experience
Client Support or Management Experience
Minimum of 5 years experience in ticketing industry
Minimum of 5 years of managerial experience
Demonstrated success in operations, client relations, and project management
Experience with higher level Ticketmaster system skills is required
Strong working knowledge of Microsoft Excel, Word, and PowerPoint
Direct experience managing a team of over 10 client support staff
Benefits
generous vacation
healthcare
retirement benefits
student loan repayment
tuition reimbursement
six months of paid caregiver leave for new parents including fostering
access to free live events through our exclusive employee ticketing program
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