About the role

  • Director of Field Operations at Ticketmaster responsible for leadership and client support across regions. Focused on improving support processes and maintaining high client satisfaction.

Responsibilities

  • Provide leadership for employees and deliver outstanding support, vision, and guidance for their region
  • Build consistency across Regions, Areas and Client Support organisation
  • Develop strategies to continually improve support while reducing costs
  • Manage budgets, purchasing, and hiring
  • Oversee support provided to the client for all TM systems and products
  • Conduct regular client meetings whereby best practices are reviewed and recommendations are made
  • Communicate regularly with function leads across the organisation to assure client relations and support is at high levels

Requirements

  • BA or equivalent experience
  • Client Support or Management Experience
  • Minimum of 5 years experience in ticketing industry
  • Minimum of 5 years of managerial experience
  • Demonstrated success in operations, client relations, and project management
  • Experience with higher level Ticketmaster system skills is required
  • Strong working knowledge of Microsoft Excel, Word, and PowerPoint
  • Direct experience managing a team of over 10 client support staff

Benefits

  • generous vacation
  • healthcare
  • retirement benefits
  • student loan repayment
  • tuition reimbursement
  • six months of paid caregiver leave for new parents including fostering
  • access to free live events through our exclusive employee ticketing program

Job title

Director, Field Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job