Branch Complex Director leading branch operations and teams of Financial Advisors at Wells Fargo Advisors. Focusing on organic growth and staff management in Florham Park, NJ and surrounding areas.
About the role
- Director of Dealer Relations leading account management and team development in the automotive industry. Focused on customer retention and growth strategies within the Chicago market.
Responsibilities
- Lead account and revenue retention efforts with a focus on customer success and long-term engagement.
- Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
- Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
- Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
- Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
- Communicate product functionalities and advocate for additional services aligned with client needs.
- Support regional and enterprise group needs to maximize client success and drive customer expansion.
- Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
- Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
- Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
- Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
- Conduct ongoing reviews of customer accounts to assess and enhance product value.
- Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
Requirements
- 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
- Prior management experience leading and managing field teams
- Significant experience working with software solutions and artificial intelligence
- Strong verbal and writing communication
- Ability to develop deep consultative relationships
- Negotiate effectively, finding win-win solutions with a challenger mindset
- Ability to foster a strong, positive culture as a leader
- Proactively solicit feedback
- Regularly assess individual performance and adapt your work to achieve better results
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
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