Programme Director responsible for managing Microsoft enabled Transformation programs at KPMG. Collaborating with stakeholders and overseeing multiple projects aligned with business goals.
About the role
- Director of Dealer Relations leading account management and team development in the automotive industry. Focused on customer retention and growth strategies within the Chicago market.
Responsibilities
- Lead account and revenue retention efforts with a focus on customer success and long-term engagement.
- Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
- Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
- Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
- Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
- Communicate product functionalities and advocate for additional services aligned with client needs.
- Support regional and enterprise group needs to maximize client success and drive customer expansion.
- Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
- Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
- Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
- Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
- Conduct ongoing reviews of customer accounts to assess and enhance product value.
- Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
Requirements
- 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
- Prior management experience leading and managing field teams
- Significant experience working with software solutions and artificial intelligence
- Strong verbal and writing communication
- Ability to develop deep consultative relationships
- Negotiate effectively, finding win-win solutions with a challenger mindset
- Ability to foster a strong, positive culture as a leader
- Proactively solicit feedback
- Regularly assess individual performance and adapt your work to achieve better results
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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