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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Lead account and revenue retention efforts with a focus on customer success and long-term engagement.
- Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
- Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
- Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
- Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
- Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
- Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
- Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
- Conduct ongoing reviews of customer accounts to assess and enhance product value.
Requirements
- 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry.
- Prior management experience leading and managing field teams.
- Significant experience working with software solutions and artificial intelligence.
- Strong verbal and writing communication.
- Ability to develop deep consultative relationships.
- Negotiate effectively, finding win win solutions with a challenger mindset.
- Ability to foster a strong, positive culture as a leader.
- Proactively solicit feedback.
- Regularly assess individual performance and adapt your work to achieve better results.
Benefits
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SF
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