Hybrid Director, Customer & Partner Advocacy

Posted 3 weeks ago

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About the role

  • Managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
  • Developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy.
  • Identifying opportunities to enhance capabilities that align with broader business objectives.
  • Designing and delivering engaging events and initiatives that effectively communicate our value propositions.
  • Collaborating with cross-functional teams to create customized content and presentations.
  • Building and maintaining strong relationships with key stakeholders.
  • Facilitating high-level discussions during sessions.
  • Mentoring and guiding team members, promoting a culture of collaboration, innovation, and excellence.
  • Overseeing daily operations to ensure a seamless and professional experience for all participants.
  • Managing the budget, planning and forecasting for events and initiatives.
  • Establishing metrics to evaluate the effectiveness of events and initiatives.

Requirements

  • A minimum of 12+ years of experience in customer-facing roles.
  • At least 3+ years in a leadership position managing teams either regionally or globally.
  • Exceptional communication and interpersonal skills.
  • Proven experience in Professional Services, Marketing, or Events.
  • Strong understanding of customer advocacy and engagement strategies.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in project management.

Benefits

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Job title

Director, Customer & Partner Advocacy

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridSingapore

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