Hybrid Director, Customer & Partner Advocacy

at S&P Global

• Job title: Director, Customer & Partner Advocacy
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Singapore

About the role

• Director responsible for managing Customer & Partner Advocacy operations at S&P Global. Leading strategic development and cross-functional collaboration to enhance customer experiences and engagement.

Responsibilities

• Managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
• Developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy.
• Identifying opportunities to enhance capabilities that align with broader business objectives.
• Designing and delivering engaging events and initiatives that effectively communicate our value propositions.
• Collaborating with cross-functional teams to create customized content and presentations.
• Building and maintaining strong relationships with key stakeholders.
• Facilitating high-level discussions during sessions.
• Mentoring and guiding team members, promoting a culture of collaboration, innovation, and excellence.
• Overseeing daily operations to ensure a seamless and professional experience for all participants.
• Managing the budget, planning and forecasting for events and initiatives.
• Establishing metrics to evaluate the effectiveness of events and initiatives.

Requirements

• A minimum of 12+ years of experience in customer-facing roles.
• At least 3+ years in a leadership position managing teams either regionally or globally.
• Exceptional communication and interpersonal skills.
• Proven experience in Professional Services, Marketing, or Events.
• Strong understanding of customer advocacy and engagement strategies.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• Proficiency in project management.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.