Director of Application Support Engineering at HSA Bank ensuring application stability and performance. Leading a technical team to enhance critical systems for Health Savings Account banking platform.
Responsibilities
Ensure stability, performance, and continuous improvement of applications
Lead a team of skilled application support engineers
Work closely with software development teams and business stakeholders
Communicate identified issues and root causes effectively to internal stakeholders
Serve as the escalation point for the on-call rotation in production issues
Requirements
Bachelor’s Degree in IT field required
10+ years professional IT experience required
5+ years managing a technical team required
Experience in regulated industries (e.g., healthcare, finance)
Experience with AWS environment
Experience with ServiceNow and production support process
Experience with project management and change management
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