Hybrid Director, Application Support Engineering

Posted 2 months ago

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About the role

  • Director of Application Support Engineering at HSA Bank ensuring application stability and performance. Leading a technical team to enhance critical systems for Health Savings Account banking platform.

Responsibilities

  • Ensure stability, performance, and continuous improvement of applications
  • Lead a team of skilled application support engineers
  • Work closely with software development teams and business stakeholders
  • Communicate identified issues and root causes effectively to internal stakeholders
  • Serve as the escalation point for the on-call rotation in production issues

Requirements

  • Bachelor’s Degree in IT field required
  • 10+ years professional IT experience required
  • 5+ years managing a technical team required
  • Experience in regulated industries (e.g., healthcare, finance)
  • Experience with AWS environment
  • Experience with ServiceNow and production support process
  • Experience with project management and change management

Job title

Director, Application Support Engineering

Job type

Experience level

Lead

Salary

$130,000 - $150,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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