Process Integration Expert at Nearfield Instruments applying expertise in CMP, advanced packaging, and hybrid bonding. Collaborating with researchers and partners to develop innovative metrology solutions.
About the role
- Mid-level Application Support Engineer providing Tier 2 / Tier 3 support for manufacturing applications at PA Solutions. Strong SQL experience needed to ensure system reliability in a regulated environment.
Responsibilities
- Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
- Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
- Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
- Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
- Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
- Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
- Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
- 3–6 years of experience in application support, systems support, or manufacturing IT
- Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
- Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
- Familiarity with incident, problem, and change management processes (ITIL or similar)
- Strong communication skills and ability to work effectively in an on-site, cross-functional environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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