Process Integration Expert at Nearfield Instruments applying expertise in CMP, advanced packaging, and hybrid bonding. Collaborating with researchers and partners to develop innovative metrology solutions.
About the role
- Field Application Engineer providing technical support throughout the product lifecycle for congatec software products. Ensure high customer satisfaction through technical support and customer trainings.
Responsibilities
- Provide technical support to customers throughout the entire product design-in and lifecycle process for congatec software products
- Ensure high customer satisfaction through efficient and reliable 2nd-level technical support
- Support the Sales organization during design-win activities and customer projects
- Prepare and conduct product workshops and trainings for customers, partners and employees
- Create, maintain and close customer support tickets using internal databases
- Manage communication between customers and 3rd-level software support
- Work closely with internal departments to develop and implement customer-specific solutions
- Conduct customer visits (workshops, enablement, support) when required to strengthen customer relations and support sales
- Provide technical support at trade shows and customer-related events
Requirements
- Bachelor’s degree in software engineering or a comparable technical qualification
- Several years (approximately 5+ years) of experience in field support within embedded computing or a similar industry
- Strong technical background in embedded systems with a focus on software
- Fluent in German and English (written and spoken)
- Strong problem-solving skills and a proactive, self-initiated working style
- Good understanding of customer needs and sales-related processes
- Professional communication and presentation skills when representing the company and its products
- Ability to manage multiple customer projects simultaneously
- Experience working both independently and in cross-functional teams
- Proficient in using common productivity tools and internal support systems
- Knowledge of relevant policies, processes, and technical documentation practices
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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