Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- Desktop Support Specialist supporting small business customers with technical issues and application troubleshooting. Role requires home office work post-orientation and site visits in Laurel, MD area as needed.
Responsibilities
- Support small business customers as a Desktop Support Specialist
- Respond to matters involving a single computer or user
- Troubleshoot routine user challenges with applications
- Program Installation
- Respond to monitoring alerts
- Carry out tasks assigned by more experienced roles
- Conduct on-site matters beyond the capabilities of Field Service Technicians
Requirements
- Previous experience as an IT Technician or an IT Certification is preferred
- Ability to work well as part of a team
- Drivers license and vehicle
- Availability for occasional travel for work
- Strong Familiarity with Microsoft Windows and ability to troubleshoot it
- Strong Familiarity with Microsoft Office and ability to troubleshoot it
- Familiarity with computer hardware repair including on desktop and laptops
- Familiarity with desktop and peripheral installation
- Good cable management practices
- A working understanding of network concepts
- Strong problem-solving skills
- Familiarity with wifi concepts
- Reside near Laurel, MD
Benefits
- Life Insurance
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Two Weeks Paid Vacation
- 40 Hours Flex Time (Sick/Family Emergency)
- Short & Long-Term Disability Insurance
- Flexible Work Environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Care Representative providing exceptional service in fast - paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.
Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
Customer Service Administrator processing customer orders for Teleflex. Requires fluency in Spanish and/or Portuguese along with experience in a fast - paced environment.