Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Desktop Support Specialist supporting small business customers with technical issues and application troubleshooting. Role requires home office work post-orientation and site visits in Laurel, MD area as needed.
Responsibilities
- Support small business customers as a Desktop Support Specialist
- Respond to matters involving a single computer or user
- Troubleshoot routine user challenges with applications
- Program Installation
- Respond to monitoring alerts
- Carry out tasks assigned by more experienced roles
- Conduct on-site matters beyond the capabilities of Field Service Technicians
Requirements
- Previous experience as an IT Technician or an IT Certification is preferred
- Ability to work well as part of a team
- Drivers license and vehicle
- Availability for occasional travel for work
- Strong Familiarity with Microsoft Windows and ability to troubleshoot it
- Strong Familiarity with Microsoft Office and ability to troubleshoot it
- Familiarity with computer hardware repair including on desktop and laptops
- Familiarity with desktop and peripheral installation
- Good cable management practices
- A working understanding of network concepts
- Strong problem-solving skills
- Familiarity with wifi concepts
- Reside near Laurel, MD
Benefits
- Life Insurance
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Two Weeks Paid Vacation
- 40 Hours Flex Time (Sick/Family Emergency)
- Short & Long-Term Disability Insurance
- Flexible Work Environment
Job title
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