Business Continuity Manager managing crisis events with a focus on compliance and resilience at PNC. Overseeing a team, developing plans, and collaborating with leaders for effective responses.
About the role
- Plan and manage end-to-end delivery across multiple IT projects, ensuring timelines, scope, and quality are met
- Act as the main point of contact for clients, maintain strong relationships, manage expectations, and ensure high satisfaction levels
- Lead cross-functional delivery teams (PM, Dev, QA, BA), drive productivity, resolve roadblocks, and ensure accountability
- Manage team capacity, delivery budgets, and utilization while optimizing resources for project success
- Identify risks early, define mitigation plans, handle escalations, and maintain delivery stability
- Evaluate and manage change requests, assess impact on scope and timelines, and align stakeholders
- Ensure delivery standards are followed and provide clear status reporting to stakeholders and leadership
- Drive delivery excellence through process optimization, best practices, and lessons learned
Requirements
- 5+ years of experience in IT project delivery or program management
- Hands-on experience leading software delivery teams
- Strong understanding of SDLC, Agile/Scrum, and delivery frameworks
- Experience managing enterprise clients and complex delivery environments
- Strong technical background (ability to understand architecture, APIs, data flows)
- Experience working with Jira, Azure DevOps, Confluence or similar tools
- Excellent communication, leadership, and client management skills
- Strong problem-solving mindset and decision-making capability
- Certifications: PMP, PSM, Prince2, Agile Delivery
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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