Junior CX Analyst supporting customer inquiries through different channels. Enhancing client experience and proposing process improvements in a hybrid work model.
About the role
- Database Analyst developing and maintaining optimized SQL views at Grupo SEB. Working with Databricks and business interactions for data analysis.
Responsibilities
- Develop and maintain optimized SQL views for use in KPI/indicator dashboards.
- Work with Databricks for data manipulation, transformation, and analysis.
- Perform data modeling and structure databases for reports and dashboards.
- Interact with business areas to understand requirements and translate them into analytical solutions.
- Ensure the quality and integrity of the data used in KPIs.
- Participate in continuous improvement projects for data processes and indicators.
- Document processes, business rules, data structures, and views
Requirements
- Bachelor's degree in Computer Engineering, Data Science, Information Systems, Statistics, or related fields.
- Advanced SQL: creating views, complex joins, query optimization.
- Databricks: experience with Delta Lake, PySpark (desirable).
- Knowledge of dimensional modeling and ETL.
- Experience with data visualization tools (Power BI or similar).
- Understanding of data governance and data quality.
- Python knowledge for data analysis is desirable.
Benefits
- PJ (contractor) position
- For candidates in Ribeirão Preto, SP — On-site at the Administrative Headquarters.
- For candidates from other locations — Remote.
- Working hours: Monday to Thursday 08:00–18:00 / Friday 08:00–17:00
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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