Data Integration Manager at ZOLL Medical, ensuring technical support and guidance for client integrations. Collaborates with partners on SDK setup and troubleshooting while managing relationship dynamics.
Responsibilities
Serve as the primary point of contact during customer setup and go-live.
Guide customers through SDK setup, configuration, and integration.
Collaborate with engineering and product teams to maintain the knowledge base.
Deliver training and documentation to partner technical teams.
Act as a technical advisor for partner integrations.
Build strong relationships with technical and business stakeholders.
Provide frontline partner support, triage, and resolution.
Requirements
Bachelor's degree in Computer Science, Engineering, or a related field.
5+ years of experience in technical support, integration, or customer success roles.
Background in software development and system integration.
Proficient in debugging and resolving complex technical issues.
Experience with Jira and Salesforce.
Experience with healthcare IT systems, EMS workflows, or medical device data.
Ability to travel up to 30%.
Benefits
Details of ZOLL's comprehensive benefits plans are available at www.zollbenefits.com.
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