Hybrid Data Center Analyst – Hybrid-Flexible Options

Posted last month

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About the role

  • Proactive monitoring of applications, networks, and systems with a sense of urgency when issues arise
  • Analyze and troubleshoot application events and escalate incidents accordingly
  • Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
  • Analyze and troubleshoot system-related events and escalate incidents accordingly
  • Monitor security events and properly identify them for mitigation or silencing as false positive
  • Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
  • Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
  • Tests/maintenance with vendors and client
  • Participate in a 24x7 schedule
  • Participate in the continuous improvement process for refining the architecture, performance, and scalability to improve the quality and uptime of the environment
  • Develop and enhance system policies, procedures, and controls
  • Ensure adherence to Information Security guidelines
  • Collaborate with international clients and global internal teams

Requirements

  • Bachelor's degree or equivalent experience (MCP)
  • Microsoft Certified Professional certification is preferred
  • Minimum of 2 years professional experience in a technical support or similar role
  • Very strong problem-solving skills with proven ability to analyze, determine root cause and resolution of complex problems
  • Good analytical skills with the ability to thrive in a fast-paced environment while working independently or in a team environment
  • Experience working directly with customers and vendors
  • Experience supporting WAN/MAN/LAN networks
  • Experience with Windows or RHEL Linux
  • Exceptional technical and non-technical communication skills (written and verbal)
  • Strong troubleshooting and analytical skills and ability to collate and interpret data from various sources
  • Ability to assess and prioritize faults and respond or escalate accordingly
  • Capable of multi-tasking and good time management
  • Strong follow-through and initiative to stay with issues until they are resolved
  • Follow established guidelines, policies, and procedures
  • Ability to work on own initiative and without supervision
  • Willing to learn and develop new skills
  • Able to work flexible hours (including nights and weekends) if needed
  • Motivated, hardworking, and exceptional attention to detail
  • Strong interpersonal and written / verbal communication skills

Benefits

  • Professional development opportunities
  • Flexible work arrangements
  • Health insurance
  • 401(k) plans

Job title

Data Center Analyst – Hybrid-Flexible Options

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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