Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
About the role
- Data & Analytics Operations Support Engineer managing data warehouses and BI solutions at Sun Life. Involves troubleshooting, support, and operational improvements with a 24/7 on-call requirement.
Responsibilities
- Maintain and support Sun Life’s data in multiple Data Warehouses
- Create reports and universes for business partners using different BI applications
- Support the ingestion processes in several data integration applications
- Analyze and troubleshoot data consumption issues for Sun Life clients
- Respond to incident, problem and change management policies and processes
- Monitor environments to identify and implement operational improvements
- Participate in rotational on-call 24/7 operational support
Requirements
- 3 - 5 years hand-on experience working as an IT Application/Technical support analyst
- 3+ years working in a DW/BI environment
- Mainframe development experience using TSO, ZEKE, JCL, COBOL
- Experience with Business Intelligence(BI) solutions: SAP Tools
- Knowledge of Business Objects Universe Designer and Web Intelligence
- Experience with Databases: Microsoft SQL Server, Oracle, DB2, flat files
- Computer Science degree or certificate, or equivalent, supplemental training
- Written communication is clear and concise
- Ability to work as part of a virtual team to achieve tangible results
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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