Provide face-to-face support to our customers in one of our branches.
Learn, grow and develop within an inclusive organisation.
Transition into a range of roles, including helping customers over the phone from home.
Deliver outstanding service remotely, including via social media, web-chat and remote advice video calls.
Engage with colleagues to meet customers' needs and provide a fantastic experience.
Requirements
You're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Must meet Homeworking criteria for hybrid locations, such as a quiet, private room at home, stable internet connection.
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
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