Hybrid Customer Support Analyst II

Posted 3 weeks ago

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About the role

  • Manage and resolve support cases, serving as the first point of contact for technical issues
  • Provide timely, accurate solutions with professional and empathetic client communication
  • Review and respond to items submitted via Tech Support and Contact Us channels
  • Investigate complex issues by collaborating with internal teams such as Engineering and Product
  • Document all case activity, resolution steps, and updates in support systems
  • Advise clients on configuration changes and maintenance to improve product performance
  • Support testing of new SaaS releases and stay current on all PayScale products
  • Participate in ongoing learning to enhance support capabilities and product knowledge

Requirements

  • At least 2 years of customer facing experience
  • Intermediate technical / product knowledge, foundational understanding of computer technologies
  • Experience with Salesforce and Slack
  • Background in compensation data is preferred

Benefits

  • Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
  • 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
  • HMO coverage +1 dependent
  • Fixed work schedule, Monday through Friday 10pm-7am Manila
  • Access to continued learning & development opportunities
  • Company sponsored volunteer hours
  • Monthly company All Hands meetings
  • Regular opportunities for executive leadership exposure through things like AMAs
  • A growing network of Employee Resource Groups
  • A commitment to a continuous feedback culture which allows us to drive performance and career growth

Job title

Customer Support Analyst II

Job type

Experience level

JuniorMid level

Salary

₱55,000 - ₱60,000 per month

Degree requirement

No Education Requirement

Location requirements

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