Engaged in customer service and administration at Sylter Swim Academy. Responsible for managing operations, bookings, and customer experiences while collaborating with swimming instructors.
Responsibilities
Ensure smooth operation of our platform and the various hotel locations.
Manage availability and process bookings on our platform quickly and efficiently.
Provide daily support to our customer service team, ensuring an excellent customer experience.
Proactively acquire and sell available swim sessions to new and existing customers.
Actively support the maintenance and improvement of our service platform's functionality.
Further develop and expand our Sylter Kids swimming course offerings.
Maintain regular communication with swim instructors to ensure smooth operations for instructors, hotels and customers.
Requirements
Completed commercial apprenticeship or degree in Business Administration, Tourism, or a comparable qualification.
Experience in operations management, ideally in the leisure, tourism, or sports industry.
High level of organizational skills and self-initiative.
Excellent communication skills and a strong service orientation.
Fluent written and spoken German; English skills are an advantage.
Confident use of MS Office and common booking platforms, as well as competency with other computer software.
Driver's license and ability to be mobile.
Benefits
A motivated team and an inspiring work environment.
The opportunity to actively contribute to the development and growth of the Sylter Swim Academy.
Attractive conditions and opportunities for professional development.
A unique workplace with a high quality of life on the beautiful island of Sylt.
A beautiful office with views over the Rantum Basin.
Flexible working hours available by arrangement.
We do not provide staff accommodation on Sylt or in Hamburg.
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