Client Care Representative managing client experiences and administrative tasks in hearing clinics across Sunshine Coast. Providing excellent customer service to primarily older clientele with hearing health needs.
About the role
- Engaged in customer service and administration at Sylter Swim Academy. Responsible for managing operations, bookings, and customer experiences while collaborating with swimming instructors.
Responsibilities
- Ensure smooth operation of our platform and the various hotel locations.
- Manage availability and process bookings on our platform quickly and efficiently.
- Provide daily support to our customer service team, ensuring an excellent customer experience.
- Proactively acquire and sell available swim sessions to new and existing customers.
- Actively support the maintenance and improvement of our service platform's functionality.
- Further develop and expand our Sylter Kids swimming course offerings.
- Maintain regular communication with swim instructors to ensure smooth operations for instructors, hotels and customers.
Requirements
- Completed commercial apprenticeship or degree in Business Administration, Tourism, or a comparable qualification.
- Experience in operations management, ideally in the leisure, tourism, or sports industry.
- High level of organizational skills and self-initiative.
- Excellent communication skills and a strong service orientation.
- Fluent written and spoken German; English skills are an advantage.
- Confident use of MS Office and common booking platforms, as well as competency with other computer software.
- Driver's license and ability to be mobile.
Benefits
- A motivated team and an inspiring work environment.
- The opportunity to actively contribute to the development and growth of the Sylter Swim Academy.
- Attractive conditions and opportunities for professional development.
- A unique workplace with a high quality of life on the beautiful island of Sylt.
- A beautiful office with views over the Rantum Basin.
- Flexible working hours available by arrangement.
- We do not provide staff accommodation on Sylt or in Hamburg.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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