Hybrid Customer Success Specialist

at Fortive

• Job title: Customer Success Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Eindhoven, Netherlands

About the role

• Customer Success Specialist managing client relationships and ensuring satisfaction with Fluke's products and solutions. Collaborating with teams to craft customer success strategies and increase revenue.

Responsibilities

• Make sure we are meeting and/or exceeding customer’s expectations with our products and solutions.
• Develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.
• Help craft Fluke's customer success strategy, by building strong relationships with Fluke customers.
• Contact Fluke customers that have recently purchase a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectations with our products
• Leverage trusted relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue.
• Developing success plans for customers that outline their critical success and growth factors
• Work with all levels of the organization internally and partners externally
• Perform other related duties as assigned.
• Collaborate, problem solve, and/or strategize with your team.

Requirements

• Bachelor Degree ( Business field preferred)
• Min. 1 year experience in a business to business (B2B) environment in the professional industry.
• Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
• Previous experience with CRM.
• Required primary language skills: fluency in English another European language (particularly French, German, or Italian).
• Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.
• Ability to communicate technical information to understand customer’s needs
• Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
• Demonstrate both personal integrity and the ability to exercise good judgment.
• Passionate about using analytical skills to identify problems, find solutions, and improve relationships
• Energy and drive with the ability to adjust in a fast-paced environment

Benefits

• Flexibility to excel and grow
• Collaboration with cross-functional teams to deliver excellent customer experiences
• Open, honest, fun, and inclusive environment
• Sharing best practices as a unified team