Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Specialist managing client relationships and ensuring satisfaction with Fluke's products and solutions. Collaborating with teams to craft customer success strategies and increase revenue.
Responsibilities
- Make sure we are meeting and/or exceeding customer’s expectations with our products and solutions.
- Develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.
- Help craft Fluke's customer success strategy, by building strong relationships with Fluke customers.
- Contact Fluke customers that have recently purchase a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectations with our products
- Leverage trusted relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue.
- Developing success plans for customers that outline their critical success and growth factors
- Work with all levels of the organization internally and partners externally
- Perform other related duties as assigned.
- Collaborate, problem solve, and/or strategize with your team.
Requirements
- Bachelor Degree ( Business field preferred)
- Min. 1 year experience in a business to business (B2B) environment in the professional industry.
- Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
- Previous experience with CRM.
- Required primary language skills: fluency in English another European language (particularly French, German, or Italian).
- Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.
- Ability to communicate technical information to understand customer’s needs
- Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
- Demonstrate both personal integrity and the ability to exercise good judgment.
- Passionate about using analytical skills to identify problems, find solutions, and improve relationships
- Energy and drive with the ability to adjust in a fast-paced environment
Benefits
- Flexibility to excel and grow
- Collaboration with cross-functional teams to deliver excellent customer experiences
- Open, honest, fun, and inclusive environment
- Sharing best practices as a unified team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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