Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Customer Success Specialist managing client relationships and ensuring satisfaction with Fluke's products and solutions. Collaborating with teams to craft customer success strategies and increase revenue.
Responsibilities
- Make sure we are meeting and/or exceeding customer’s expectations with our products and solutions.
- Develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.
- Help craft Fluke's customer success strategy, by building strong relationships with Fluke customers.
- Contact Fluke customers that have recently purchase a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectations with our products
- Leverage trusted relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue.
- Developing success plans for customers that outline their critical success and growth factors
- Work with all levels of the organization internally and partners externally
- Perform other related duties as assigned.
- Collaborate, problem solve, and/or strategize with your team.
Requirements
- Bachelor Degree ( Business field preferred)
- Min. 1 year experience in a business to business (B2B) environment in the professional industry.
- Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
- Previous experience with CRM.
- Required primary language skills: fluency in English another European language (particularly French, German, or Italian).
- Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.
- Ability to communicate technical information to understand customer’s needs
- Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
- Demonstrate both personal integrity and the ability to exercise good judgment.
- Passionate about using analytical skills to identify problems, find solutions, and improve relationships
- Energy and drive with the ability to adjust in a fast-paced environment
Benefits
- Flexibility to excel and grow
- Collaboration with cross-functional teams to deliver excellent customer experiences
- Open, honest, fun, and inclusive environment
- Sharing best practices as a unified team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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