Client Success Executive enhancing customer relationships and ensuring alignment with business objectives. Collaborating with cross - functional teams to maximize value delivery and retention strategies.
About the role
- Customer Success Operations Manager leading the build out of global Customer Success at Jiko. Collaborating with teams across the organization to enhance customer experience and success.
Responsibilities
- Partner with the Director of Customer Success to establish key procedures and processes for the Customer Success and Support functions at Jiko
- Own and execute the operating rhythm for Customer Success and Support, including customer onboarding
- Collaborate with partners and stakeholders in Product, Engineering, Operations, Sales and Compliance to establish key customer feedback loops and help to drive prioritization of enhancements and new feature requests on the roadmap
- Act as subject matter expert and solution consultant on key customer and partner integrations and implementations
- Serve as key customer point of contact alongside Operations and Engineering for the early US ET morning window, especially coordinating cross-functionally on urgent and important items
Requirements
- 7–10+ years of professional experience, including 2+ years managing direct reports
- Proven background in Customer Success Operations, Customer Experience, and Customer Success or Support
- English fluency with exceptional communication skills and experience engaging sophisticated B2B and B2C customers
- Strong collaboration with Product and Engineering, with knowledge of best practices across both functions
- Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation)
- Highly diligent, detail-oriented, and process-driven, with expertise in documentation and a passion for execution excellence.
Benefits
- Opportunity to grow within a high-potential startup
- A collaborative, international and mission-driven team
- Modern tech stack and agile ways of working
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at Aklamio managing relationships with global clients such as Virgin Media and AT&T. Focused on customer - specific solutions and project management in a hybrid role.
Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
Quality Manager ensuring consistent quality of customer service management at MTN Nigeria. Developing and enforcing policies and managing controls for customer success in the telecommunications sector.
Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
Coordenador de Customer Success atuando em empresa de tecnologia especializada em soluções SaaS. Direcionando equipe e operações com foco em engajamento de clientes e resultados financeiros.
Senior Customer Success Manager at ProductPlan ensuring customers realize full value of software solutions. Managing lifecycle from onboarding to renewal to drive satisfaction and product adoption.
Scaled Customer Success Manager at Minga enhancing customer onboarding and adoption. Focused on digital engagement strategies for schools using educational software.
Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.