Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
AA
Hybrid Customer Success Marketplace
Posted 4 months ago
About the role
- Customer Success role in SaaS company focused on responsible sourcing in construction. Engage with users and optimize product adoption in a dynamic environment.
Responsibilities
- Prendre contact avec les utilisateurs de nos clients
- Gérer la publication des expressions d'intérêts
- Assurer les démonstrations de Marketplace
- Former nos clients à l'utilisation du produit
- Identifier les différents persona et collecter des feedbacks
Requirements
- Première expérience dans le SaaS
- Passion pour le secteur et l'innovation
- Excellent relationnel client
- Agilité pour intégrer une équipe en construction
- B2 niveau d'anglais souhaité
- Très bonne maîtrise du Pack Office (PowerPoint, Excel)
Benefits
- Tickets restaurants d'une valeur faciale de 9€ pris en charge à 56% par l'employeur
- Possibilité de prendre 2 jours de télétravail par semaine
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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