Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
AA
Hybrid Customer Success Marketplace
Posted 3 months ago
About the role
- Customer Success role in SaaS company focused on responsible sourcing in construction. Engage with users and optimize product adoption in a dynamic environment.
Responsibilities
- Prendre contact avec les utilisateurs de nos clients
- Gérer la publication des expressions d'intérêts
- Assurer les démonstrations de Marketplace
- Former nos clients à l'utilisation du produit
- Identifier les différents persona et collecter des feedbacks
Requirements
- Première expérience dans le SaaS
- Passion pour le secteur et l'innovation
- Excellent relationnel client
- Agilité pour intégrer une équipe en construction
- B2 niveau d'anglais souhaité
- Très bonne maîtrise du Pack Office (PowerPoint, Excel)
Benefits
- Tickets restaurants d'une valeur faciale de 9€ pris en charge à 56% par l'employeur
- Possibilité de prendre 2 jours de télétravail par semaine
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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