Customer Success Specialist managing B2B SaaS customer renewals and driving upsell opportunities. Collaborating across teams to optimize customer lifecycle from forecasting to agreement negotiations.
About the role
- Customer Success Manager engaging Canadian customers and optimizing their usage of the AI platform. Requires strong relationship management and problem-solving skills in a fast-paced environment.
Responsibilities
- Develop and maintain strong ties with customer stakeholders.
- Lead customers through implementation and ongoing success.
- Guide customers on how to get the most from the platform.
- Stay current on new features and updates, sharing best practices with customers.
- Identify renewal and upsell opportunities early.
- Translate customer needs into insights that shape our roadmap.
Requirements
- Proven ability to manage customer relationships and build long-term trust with key stakeholders.
- Track record of solving complex problems with structured thinking and a focus on outcomes.
- Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
- Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
- Exposure to strategic planning, connecting daily work to broader customer and business goals.
- Experience handling sensitive conversations in a way that balances empathy with accountability.
- Ability to create effective presentations that simplify complex ideas for a range of audiences.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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