Senior Customer Success Manager responsible for the complete customer journey in a B2B SaaS startup. Driving client satisfaction and engagement throughout onboarding, support, and account management.
About the role
- Customer Success Manager at Eletive facilitating onboarding and ensuring customer satisfaction with the People Success Platform. Engaging with clients to foster well-being and develop meaningful relationships within a thriving workplace.
Responsibilities
- Guide customers in their onboarding of the Eletive platform and help them achieve value quickly and effectively with Eletive.
- Act as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
- Conduct regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks.
- Partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
- Maintain accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
- Stay updated on Eletive products and best practices while sharing insights across the team.
Requirements
- Have a BA/BS degree in a related relevant field.
- Have 2+ years of hands-on experience in a similar role.
- Have very good communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
- Are conscientious as a person and detail-oriented in your work.
- Are comfortable with having many ongoing simultaneous projects, as well as solution-focused and ready to tackle the customer's problems.
- See yourself as a responsive individual and are comfortable with giving and receiving feedback.
- A true team player who is enthusiastic about contributing to a thriving work-environment.
- Write and speak fluent Swedish and English.
Benefits
- Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world.
- Six weeks of vacation.
- Wellness grant.
- Insurance package.
- Lots of snacks to keep you energized.
- Rooftop terrace, play area, and even a workout station.
Job title
Job type
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