Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Customer Success Manager at Eletive facilitating onboarding and ensuring customer satisfaction with the People Success Platform. Engaging with clients to foster well-being and develop meaningful relationships within a thriving workplace.
Responsibilities
- Guide customers in their onboarding of the Eletive platform and help them achieve value quickly and effectively with Eletive.
- Act as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
- Conduct regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks.
- Partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
- Maintain accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
- Stay updated on Eletive products and best practices while sharing insights across the team.
Requirements
- Have a BA/BS degree in a related relevant field.
- Have 2+ years of hands-on experience in a similar role.
- Have very good communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
- Are conscientious as a person and detail-oriented in your work.
- Are comfortable with having many ongoing simultaneous projects, as well as solution-focused and ready to tackle the customer's problems.
- See yourself as a responsive individual and are comfortable with giving and receiving feedback.
- A true team player who is enthusiastic about contributing to a thriving work-environment.
- Write and speak fluent Swedish and English.
Benefits
- Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world.
- Six weeks of vacation.
- Wellness grant.
- Insurance package.
- Lots of snacks to keep you energized.
- Rooftop terrace, play area, and even a workout station.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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