Hybrid Customer Success Manager, Swedish, English

Posted last month

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About the role

  • Guide customers in their onboarding of the Eletive platform and help them achieve value quickly and effectively with Eletive.
  • Act as the primary point of contact, advocating for customer needs and providing feedback to internal teams.
  • Conduct regular health checks and strategic planning to evaluate progress, offer recommendations, and proactively address churn risks.
  • Partner with Product and Account Management teams to align on customer needs and identify growth opportunities.
  • Maintain accurate and up-to-date customer information in our CRM system to ensure transparency and high data quality.
  • Stay updated on Eletive products and best practices while sharing insights across the team.

Requirements

  • Have a BA/BS degree in a related relevant field.
  • Have 2+ years of hands-on experience in a similar role.
  • Have very good communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
  • Are conscientious as a person and detail-oriented in your work.
  • Are comfortable with having many ongoing simultaneous projects, as well as solution-focused and ready to tackle the customer's problems.
  • See yourself as a responsive individual and are comfortable with giving and receiving feedback.
  • A true team player who is enthusiastic about contributing to a thriving work-environment.
  • Write and speak fluent Swedish and English.

Benefits

  • Hybrid work setup, flexible hours, and two weeks a year to work fully remote from anywhere in the world.
  • Six weeks of vacation.
  • Wellness grant.
  • Insurance package.
  • Lots of snacks to keep you energized.
  • Rooftop terrace, play area, and even a workout station.

Job title

Customer Success Manager, Swedish, English

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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