Technical Support Manager responsible for technical inquiries at TomTom's automotive solutions. Delivering high - quality support and collaborating with various teams.
About the role
- Customer Success & Operations Manager responsible for customer support and operational optimizations in cyber security. Engaging in lead management and enhancing self-service solutions.
Responsibilities
- Customer support as the primary point of contact
- Lead management: onboarding customers
- Support in expanding self-service offerings
- Assist with administrative processes such as billing
- Systematic collection of customer feedback and improvement suggestions
- Process optimization through automations and tools
Requirements
- At least 2 years of experience in Customer Success, Operations, or Support
- Ability to work in a structured and independent manner
- Strong communication skills
- Basic technical understanding: confident using digital tools such as Stripe, chatbots, and ticketing systems
- Positive attitude and solution-oriented mindset
- Quality awareness: diligence, reliability, and professional work standards
- Excellent German and English skills, both written and spoken
Benefits
- A varied and diverse role in what we consider to be one of the most exciting fields
- Free drinks, coffee, and snacks
- Attractive benefits, from a job ticket to childcare subsidies
- Flexible working hours and the option to work remotely
- Open, trust-based company culture
- Modern office in Garching with spectacular views of the Alps
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Success Manager II at TomTom delivering technical support for automotive solutions. Collaborating with teams to enhance customer experience in a cross - functional role.
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