Operations Manager overseeing operational excellence for Customer Success at Xero. Partnering with leadership and implementing continuous improvement strategies with a focus on AI integration.
About the role
- Customer support as the primary point of contact
- Lead management: onboarding customers
- Support in expanding self-service offerings
- Assist with administrative processes such as billing
- Systematic collection of customer feedback and improvement suggestions
- Process optimization through automations and tools
Requirements
- At least 2 years of experience in Customer Success, Operations, or Support
- Ability to work in a structured and independent manner
- Strong communication skills
- Basic technical understanding: confident using digital tools such as Stripe, chatbots, and ticketing systems
- Positive attitude and solution-oriented mindset
- Quality awareness: diligence, reliability, and professional work standards
- Excellent German and English skills, both written and spoken
Benefits
- A varied and diverse role in what we consider to be one of the most exciting fields
- Free drinks, coffee, and snacks
- Attractive benefits, from a job ticket to childcare subsidies
- Flexible working hours and the option to work remotely
- Open, trust-based company culture
- Modern office in Garching with spectacular views of the Alps
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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