VP Strategic Accounts overseeing Direct employer team at Maven Clinic. Leading client relationships and driving service excellence in digital health.
About the role
- Customer Success Manager managing engagement with SMB accounts at Fleetworthy Solutions. Fostering relationships and driving value through strategic outreach and data analysis for ensuring customer health.
Responsibilities
- Develop and execute strategic email campaigns and outreach sequences (personalized and automated).
- Build and optimize workflows using our Customer Success platform.
- Analyze account data to generate customized insights for clients at scale and prioritize actions.
- Facilitate one-to-many engagement efforts (webinars, office hours, etc.).
- Collaborate cross-functionally with Product, Sales, Marketing and Support to drive customer value.
- Engage with customers 1:1 where appropriate to drive product adoption, expansion opportunities or resolve escalated issues.
Requirements
- Bachelor's degree in Business, Communications or a related field
- 2+ years in Customer Success, Account Management or in a similar client-facing role preferred
- Strong written and verbal communication and data analysis skills
- Proficient in Microsoft Excel, PowerPoint and Word
- Excellent problem solving and relationship building skills
- Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues
- Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
- Previous experience in the transportation industry is a plus, but not required
Benefits
- Base $60,000 - $70,000 USD per year + Bonus
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Junior Customer Success Analyst at Equinix supporting customer accounts and onboarding new clients independently. Engaging customers to improve experiences and resolve issues.
Manager of Mid - Market Customer Success leading a team of CSMs at Fleetworthy. Directing efforts to enhance customer engagement, value, and satisfaction while ensuring operational excellence.
Drive customer success by transforming vendor relationships into strategic partnerships and leading Abas ERP transformation programs. Ensure customer value realization, high renewal rates, and alignment of technology, processes and organizational change.
Manage and maintain the CRM system while supporting students in their educational journey at DataSmart Point Academy. Collaborate with partners and contribute to the sales and consulting process.
Intern supporting Marketing CRM & Analytics at Deutsche Börse Group. Merging data analytics and customer relationship management for marketing strategies.
Senior Customer Success Partner advising enterprise clients on influencer marketing strategies at CreatorIQ. Leading customer engagements and driving adoption of CreatorIQ’s platform capabilities through strategic relationship - building.
Customer Success Specialist managing B2B SaaS customer renewals and driving upsell opportunities. Collaborating across teams to optimize customer lifecycle from forecasting to agreement negotiations.
Client Success Associate Internship engaging with clients and stakeholders to ensure satisfaction and growth in their utilization of Gartner services. Internship offers hands - on experience and professional development opportunities.
Client Success Associate Internship for 2026 graduates at Gartner. Engage with clients and enhance their experience through support and solutions.