Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager at a growing consulting firm assisting clients with financial organization. Responsible for data maintenance, coordination, and onboarding communication.
Responsibilities
- Maintain all customer data and support reporting and analysis
- Coordinate deadlines and request required documents
- Serve as the first point of contact for new customers and support them through onboarding
- Regularly collect feedback from customers
Requirements
- Experience in a customer service or commercial/administrative role
- Highly organized, reliable, and proactive
- A healthy degree of persistence to complete tasks
- Completed commercial vocational training or an equivalent qualification
- Confident using digital tools
- Fluent German language skills, spoken and written
Benefits
- 30 days vacation
- Flexible working hours
- Option for up to 3 days of remote work/home office per week
- Annual health budget of €900
- Comprehensive onboarding and ongoing training
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