Customer Success & Product Coordinator managing onboarding and implementation at a UK data analytics company. Collaborating with clients and internal teams to enhance customer experiences.
About the role
- Customer Success Manager empowering customers at Propeller to maximize product value through successful adoption and partnership. Driving revenue retention, account growth, and customer satisfaction.
Responsibilities
- Your mission is to empower our customers to maximize the value from our product, turning successful adoption into lasting partnerships.
- The Customer Success Manager will be the primary driver of this success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying and realizing upsell and expansion opportunities.
- Ultimately, you will be key to transforming customer relationships into a powerful engine for mutual growth and sustainable business success.
- This role will require a minimum of two days in the Denver office per week, on average.
Requirements
- Experience with geospatial and construction technologies, including GIS, UAVs, GPS surveying, photogrammetry, machine control, and visualization platforms.
- Skilled in managing a portfolio of customers — driving adoption, preventing churn, and delivering measurable business outcomes.
- Strong commercial acumen with the ability to build ROI-driven cases and align technology solutions to customer goals.
- Data-driven and proactive, using insights to identify risks, opportunities, and areas for customer growth.
- Experience with Customer Success tools such as Gainsight and/or Hubspot.
- Experience driving revenue retention and expansion.
- FAA Part 107 Remote Pilot License (or equivalent).
Benefits
- Fully paid employee United Platinum PPO medical, dental, and vision coverage
- 20 days paid vacation time per year with no accrual or carryover cap
- 3% non-elective employer contribution to 401(k)
- Employee share options
- Professional development budget and leave
- The opportunity to take part in our mentorship program
- Monthly telephone and/or internet allowance
- Paid primary & secondary parental leave policies
- Hybrid work arrangements and WFH equipment provided
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