Customer Success Manager engaging clients for Bearpaw's archery products in a hybrid role. Responsibilities include active customer support and pro-active client engagement in retail.
Responsibilities
Active customer support in retail
Proactive client engagement via phone and Microsoft Teams
In-store consulting and advisory for customers
Making customer interactions a memorable experience
Requirements
Experience in customer-facing roles
Strong communication skills and the ability to think on your feet
Interest in archery or willingness to immerse yourself in the sport
Ability to work independently and strong organizational skills
Enjoyment of direct customer contact
Benefits
Monthly value voucher for premium products
Exclusive discounts with well-known brands
Flexible, trust-based working hours
Permanent (open-ended) employment contracts
Up to 30 days of vacation
Monthly coaching sessions with the team lead
Regular team and company events
Access to a global network through membership in EO (Entrepreneurs' Organization)
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