Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Customer Success Manager engaging clients for Bearpaw's archery products in a hybrid role. Responsibilities include active customer support and pro-active client engagement in retail.
Responsibilities
- Active customer support in retail
- Proactive client engagement via phone and Microsoft Teams
- In-store consulting and advisory for customers
- Making customer interactions a memorable experience
Requirements
- Experience in customer-facing roles
- Strong communication skills and the ability to think on your feet
- Interest in archery or willingness to immerse yourself in the sport
- Ability to work independently and strong organizational skills
- Enjoyment of direct customer contact
Benefits
- Monthly value voucher for premium products
- Exclusive discounts with well-known brands
- Flexible, trust-based working hours
- Permanent (open-ended) employment contracts
- Up to 30 days of vacation
- Monthly coaching sessions with the team lead
- Regular team and company events
- Access to a global network through membership in EO (Entrepreneurs' Organization)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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