Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer Success Júnior facilitating client relationships in a dynamic marketing and sales firm. Ensuring exceptional customer experience and solid results with company's services.
Responsibilities
- Welcome and onboard new clients
- Monitor NPS, engagement, and risk indicators (churn)
- Monitor the customer journey (onboarding → engagement → retention)
- Ensure alignment between sales commitments and operational deliveries
- Conduct check-ins and strategic calls with clients
- Validate engagement across channels and internal workflows
- Coordinate campaigns and deliverables with the traffic team
- Send proactive communications and customer delight initiatives
- Identify potential issues and guide the client or internal team toward a solution
Requirements
- Minimum 1 year of experience in customer service, support, Customer Success, or related areas
- Strong verbal and written communication skills
- Active listening and a welcoming, empathetic attitude
- Organization and discipline
- Ability to quickly learn tools and processes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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