Senior Client Success Manager overseeing high - value customer accounts in a leading SaaS company. Focused on strategic planning, customer satisfaction, and portfolio management.
About the role
- Customer Success Consultant focusing on data analysis and software configuration in IT Financial Management. Enhancing client engagement and delivering value through the MagicOrange toolset.
Responsibilities
- Analyse client business processes to gain a comprehensive understanding of their operational needs.
- Transform and process large datasets for multinational scale clients, ensuring compatibility and optimization for the MagicOrange tool set.
- Utilize MagicOrange to analyse data, facilitating the delivery of tailored solutions to FTSE-listed clients.
- Load customer data into MagicOrange, ensuring accuracy and security of information.
- Configure cost models within MagicOrange, aligning with client financial structures and objectives.
- Develop and implement allocation strategies that effectively distribute costs based on client-specific criteria.
- Create detailed end-user reports, providing insights and actionable information through the MagicOrange interface.
- Leverage an in-depth understanding of client processes and data within MagicOrange to extract valuable insights.
- Present findings and strategic recommendations to the team.
- Collaborate effectively with fellow consultants, sharing insights and strategies to enhance overall service delivery.
- Collect and analyse feedback from clients regarding their experiences and outcomes with MagicOrange.
- Communicate client needs, preferences, and emerging trends to the product and sales teams, contributing to continuous product improvement and market alignment.
Requirements
- Ability to manipulate and transform large data sets in a timely and accurate fashion.
- Ability to work to a deadline and prioritise and manage workload independently.
- Takes the initiative and drives their own deliverables while contributing to a fast-paced deliverable focused team environment.
- Capability to quickly understand data, processes and procedures and identify the value-add capabilities contained within the data.
- Capability to learn new systems and technologies.
- Excellent communication and interpersonal skills.
- Experience with Microsoft Excel (X/VLOOKUP, Pivot tables, Indexes, Power Query).
- Experience with Activity Based Costing, Cost Transparency, ITFM, Cost Modelling or Technology Business Management preferred.
- Experience of visualization tools such as Microsoft Power BI.
- Management and project experience in a Financial Services environment.
- Experience in activity-based costing and cost allocations.
- Basic understanding of IT infrastructure stack.
- Experience with Public Cloud (AWS, Azure etc.).
- Understanding of corporate Budgeting and Forecasting process.
Benefits
- Strong entrepreneurial spirit.
- The ability to make an impact and see the rewards of your efforts.
- Ongoing training on the latest technologies to aid automation for accountants.
- Be part of a high growth industry and product.
- A challenging career in an innovative company.
- Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference.
- A competitive remuneration package, with flexible pension options.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager for net2phone focusing on enhancing customer relationships and driving value realization. Responsible for account management, customer retention, and training coordination.
Partner Success Associate managing dropship accounts at Stadium Goods. Cultivating supplier relationships to enhance growth and engagement.
Senior Customer Success Manager responsible for customer engagement and product adoption at UpKeep. Building relationships and maximizing customer value within high - touch engagement model.
Junior Customer Success Manager at Oper enhancing customer support and experience in the fast - paced fintech sector, focusing on automation and customer interactions in a hybrid role.
Customer Success Manager ensuring mission readiness by maximizing customer value from C - UAS solutions. Fostering partnerships and driving service standards for critical environments in high - stakes scenarios.
Head of Customer Success leading strategic customer relationships at Duffel, maximizing technology use and improving customer experience across functions.
SAP ABAP + CRM Consultant developing and enhancing SAP solutions for Weekday's clients. Collaborating to support business - critical systems with technical expertise and design skills.
Driving the CRM strategy to enhance player engagement and retention at B2Spin's global gaming portfolio. Leading teams and executing data - driven campaigns across multiple brands while innovating the player experience.
Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.