Join Your Golf Travel as a Customer Ops Team Member resolving queries and managing bookings. Ensure the highest level of customer satisfaction with a supportive, award - winning team.
About the role
- Customer Service Specialist engaging with customers for Nestlé's diverse products. Responsible for complaint management and enhancing customer satisfaction in each interaction.
Responsibilities
- Welcome customers and accurately identify their needs to provide tailored solutions
- Advise customers and prospective clients on our broad range of products and services
- Drive customer interest by presenting our comprehensive product offerings and their benefits
- Prioritize first-contact resolution to enhance the customer experience
- Increase customer satisfaction in every interaction
- Ensure effective complaint handling by addressing customer complaints with empathy and efficiency
Requirements
- One to two years of customer-facing experience (mandatory)
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...)
- Italian language level C1 or C2 - Mandatory
- Good level of English (B1/B2) - Mandatory
- Ability to manage multiple tasks effectively
- Positive attitude with a strong willingness to learn and collaborate as a team member
- Strong organizational and prioritization skills
Benefits
- Development of skills within Nestlé Shared Services
- Immersion in a culturally diverse team
- Opportunities for local and international exposure
- Flexible working environment
- Employee engagement and wellbeing activities
- Competitive salary with an annual performance-based bonus
- Meal voucher card
- Access to the Credit Club
- Flexible benefits: choose the options that best fit your needs (e.g., health insurance, gym memberships, professional training, etc.)
- Membership in the Nestlé Club, offering discounts with various partners
- Free high-quality coffee in the office
- Special employee discounts at selected retailers
- Provision of company equipment tailored to professional needs
- On-site medical support available
- Access to e-learning courses and training programs
- Opportunities for professional growth and potential international career paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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