Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Supporting PayU B2B customers via phone, email, live chat
- Managing customer databases in the operating system
- Verification and identification of contacting customers and substantive recognition of the reported problem
- Recording and forwarding requests to other operational departments
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
Requirements
- minimum secondary education
- English and Czech language - minimum B2 level, both in speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the Office package (Word, Excel, Power Point)
- Minimum six months of experience in Customer Support.
Benefits
- Work in an international organization operating in a rapidly changing industry
- Full-time employment under a contract of employment
- Benefits: ability to develop one’s own package in MyBenefit system
- Series of training
- Friendly work atmosphere in a young cooperation-driven team
- Quarterly bonus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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