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About the role
- Remote Customer Service Representative for Kia Consumer Affairs, handling inquiries and technical support. Manage customer cases and resolve vehicle-related issues with empathy and care.
Responsibilities
- Handle inbound customer calls and outbound follow-ups, resolving concerns such as warranty coverage, repair assistance, and service campaigns.
- Serve as the bridge between customers, dealerships, and Kia, ensuring smooth communication and empathetic solutions.
- Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
- Partner with dealerships, Kia, and internal teams to resolve issues related to vehicle repairs, backordered parts, and service coverage.
- Record all case details and customer interactions accurately, ensuring timely follow-up and resolution.
- Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.
- Use web-based systems and CRM tools to manage workflows, coordinate service requests, and track case progress.
- Thrive in a fast-paced, performance-driven environment where reliability, empathy, and quality service are recognized and rewarded.
Requirements
- Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- 1+ year in customer service, sales, or technical support (preferably in a fast-paced contact center).
- Previous remote work experience is a strong plus.
- Genuine passion for helping others, with proven experience in customer-facing or support roles.
- Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
- Thrive in a remote work-from-home contact center environment, collaborating effectively with peers and leaders.
- Flexibility: Availability for evenings, weekends, and peak times as needed.
- Must pass a criminal background screening.
- Personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset required.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off
- Tuition Reimbursement
- Complimentary Roadside Assistance
- Employee Assistance & Work/Life Program (EAP)
- Career growth and advancement opportunities
- Opportunity to earn up to 4% bonus based on performance and attendance
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