Senior Director managing global customer support teams for Semrush, a digital marketing SaaS platform. Responsible for service delivery, operational efficiency, and cross - functional collaboration.
About the role
- Customer Service Representative handling customer inquiries for Aquarion Water Company. Responsible for problem resolution and communication in a high-volume call center environment.
Responsibilities
- Receive and respond (via phone, email and chat) to all types of customer inquiries
- Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction
- Navigate and properly account for all customer contacts in the SAP system
- Verify and process changes of addresses, property transfers, foreclosures and bankruptcies
- Handle at least 50-100 calls per day in a reactive environment
- Compose letters and emails using Outlook, Word and chat
- Perform various other duties as required
Requirements
- A minimum of five (5) years experience in a call center environment is required
- Prior use of SAP is highly desired
- Bi-lingual a plus
- Excellent customer relations, organizational, verbal and written communications skills
- Above average problem solving skills
- Strong math skills required to resolve billing-related matters
- Self-starter with strong organizational skills
- High school diploma is required. An associate's or bachelor's degree is preferred, but not required.
Benefits
- This role is a full-time, benefit-eligible role
- Eligible for hybrid schedule after three months of successful employment & full training
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