Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Customer Service Rep II processing death claims and modifying payments at Corebridge Financial. Delivering client-centered service through a thorough understanding of Structured Settlement procedures and policies.
Responsibilities
- Processing death claims, payout and modify future payments
- Respond to customer phone calls
- Research, analyze, and respond to moderate customer service inquiries within acceptable standards
- Key data input for customer service requests within department quality guidelines
- Handle high priority requests in a rapid, efficient, and accurate manner
- Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
- Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
- Process other participant change requests (address, EFT's, etc.) within the department standards
- Maintaining benefits to ensure payments are going to the payees correctly
- Coordinate duties and tasks by effective prioritization of responsibilities and time management.
Requirements
- 3+ years of insurance experience preferably with immediate or deferred annuity products.
- Attention to detail and accuracy.
- Excellent written and oral communication skills.
- Good problem solving and analytical skills.
- Strong Customer and Team Orientation.
- Ability to work independently with minimal supervision.
- Ability to multitask and handle high work volume with tight deadlines.
- Proficient in Word, Excel, and Microsoft Windows.
- Some College Preferred but not mandatory.
- Bi-lingual is a plus.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
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