Hybrid Customer Service Representative II, Institutional Markets

at AIG

• Job title: Customer Service Representative II, Institutional Markets
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $30,000 - $35,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Amarillo, United States

About the role

• Customer Service Rep II processing death claims and modifying payments at Corebridge Financial. Delivering client-centered service through a thorough understanding of Structured Settlement procedures and policies.

Responsibilities

• Processing death claims, payout and modify future payments
• Respond to customer phone calls
• Research, analyze, and respond to moderate customer service inquiries within acceptable standards
• Key data input for customer service requests within department quality guidelines
• Handle high priority requests in a rapid, efficient, and accurate manner
• Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
• Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
• Process other participant change requests (address, EFT's, etc.) within the department standards
• Maintaining benefits to ensure payments are going to the payees correctly
• Coordinate duties and tasks by effective prioritization of responsibilities and time management.

Requirements

• 3+ years of insurance experience preferably with immediate or deferred annuity products.
• Attention to detail and accuracy.
• Excellent written and oral communication skills.
• Good problem solving and analytical skills.
• Strong Customer and Team Orientation.
• Ability to work independently with minimal supervision.
• Ability to multitask and handle high work volume with tight deadlines.
• Proficient in Word, Excel, and Microsoft Windows.
• Some College Preferred but not mandatory.
• Bi-lingual is a plus.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.