Customer Services Specialist responsible for receiving customer inquiries and entering orders at Columbus McKinnon. Providing technical and product information while maintaining effective communication with sales managers and other teams.
About the role
- Customer Service Rep II processing death claims and modifying payments at Corebridge Financial. Delivering client-centered service through a thorough understanding of Structured Settlement procedures and policies.
Responsibilities
- Processing death claims, payout and modify future payments
- Respond to customer phone calls
- Research, analyze, and respond to moderate customer service inquiries within acceptable standards
- Key data input for customer service requests within department quality guidelines
- Handle high priority requests in a rapid, efficient, and accurate manner
- Respond positively to participant written correspondence, and or e-mail inquiries providing a high level of service and quality that exceeds customer expectation
- Provide necessary and appropriate assistance in completion of paperwork supporting a variety of benefit transactions, both phone and mail
- Process other participant change requests (address, EFT's, etc.) within the department standards
- Maintaining benefits to ensure payments are going to the payees correctly
- Coordinate duties and tasks by effective prioritization of responsibilities and time management.
Requirements
- 3+ years of insurance experience preferably with immediate or deferred annuity products.
- Attention to detail and accuracy.
- Excellent written and oral communication skills.
- Good problem solving and analytical skills.
- Strong Customer and Team Orientation.
- Ability to work independently with minimal supervision.
- Ability to multitask and handle high work volume with tight deadlines.
- Proficient in Word, Excel, and Microsoft Windows.
- Some College Preferred but not mandatory.
- Bi-lingual is a plus.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
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