Customer Service Specialist handling mortgage loan inquiries via phone. Resolving customer issues while delivering accurate information and striving for first - call resolution.
About the role
- Customer Service Representative handling queries for energy supply solutions in Greifswald. Supporting customers on contracts, invoices, and general service questions.
Responsibilities
- We are shaping the future of energy supply in Greifswald with smart, sustainable and customer-focused solutions.** • Our Ambassadors — that’s what we call our Customer Service team members — are the heart of our success.** • With empathy, expertise and a passion for communication, they ensure every customer feels understood and well cared for.** • In a modern hybrid work environment, we combine flexibility with structure to create a motivating setting where you can grow.
Requirements
- You are the primary contact for our customers and respond to their inquiries by phone.** • You provide support on matters related to contracts, invoices, tariffs and general service questions.** • You explain products and solutions clearly and patiently.** • You document conversations carefully and ensure all concerns are handled professionally.** • With your commitment, you contribute to a positive customer experience and high customer satisfaction.
Benefits
- Hybrid work: Work flexibly from our Greifswald office or conveniently from home.** • Secure prospects: A long-term collaboration with a strong, growing company.** • Comprehensive onboarding: We prepare you with a paid training to equip you for your role.** • Team culture: Support, cohesion and a respectful working atmosphere are our top priorities.** • Modern equipment: We provide the necessary tools for your daily work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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