Customer Support Specialist handling healthcare customer inquiries at Solventum. Engaging with various healthcare professionals to improve patient care and user experience.
About the role
- Customer Service Representative assisting in learning all aspects of the business at PEI-Genesis. Ensuring success through teamwork, sales order management, and building internal and external relationships.
Responsibilities
- Learn all aspects of our business.
- Assist the sales representatives and back up teammates.
- Establish good relationships both internally and externally.
- Sales order entry and confirming accuracy.
- Expediting sales orders and proactively expediting from backlog report.
- Supply customers with technical support, spec sheets and compliance documentation.
- Running daily and monthly reports.
- Assist with special projects and contract data entry.
- Coordinate customer returns.
- Act as a backup for teammates.
Requirements
- High School education or equivalent is required.
- Successful completion of the company’s training program is required.
- Some customer service experience is preferred.
- Intermediate to advanced PC skills.
- General knowledge of Microsoft Excel and Word is a must.
- Ability to recognize a problem or potential problem and react quickly and effectively.
- Good team and human relation skills.
- Punctuality and dependability are crucial.
Benefits
- Equal Opportunity Employer Veterans/Disabled
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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