Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
MA
Hybrid Customer Service Manager – CoE Pakistan, CXC, CSU, Client Experience and Conduct Group
Posted 4 months ago
About the role
- Customer Service Manager responsible for corporate queries handling at MashreqBank, ensuring high-quality customer service and team support for corporate clients.
Responsibilities
- Act as focal point of contact for all Non -Trade related Corporate queries such as Remittance, Cheque clearing, account opening etc.
- Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
- Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
- Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
- Ability to clearly identify Root Cause and propose process improvements
- Timely logging of all queries in CRM
- Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
Requirements
- University graduate preferable with minimum of 3 years’ experience in Corporate Customer service
- Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage
- Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
- Deep knowledge of tech applications such as CRM, Flexcube, Payment platforms, operational processes activities and customer service.
- Clear understanding of market dynamics and the ability to assess the market going forward.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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