Analista Customer Service managing end - to - end incidents for Mosaic Company. Ensuring SLA adherence and communication with various teams in a hybrid work environment.
About the role
- Customer Support Representative enhancing customer experience working hybrid in Berlin. Responsible for consultations and managing customer inquiries via phone and email.
Responsibilities
- Independently manage customer consultations and communications by phone and email
- Manage orders and customer inquiries
- Continuously improve customer satisfaction through fast and accurate support
Requirements
- Ideally, you have initial experience in customer support
- You work reliably and with attention to detail
- Good verbal and written communication skills
- Native-level German
- Good English skills
- Proficient in MS Office programs
Benefits
- Attractive earning potential
- Option for 2 remote work days per week
- Christmas bonus after one year of employment
- Personalized onboarding tailored to you
- Flat hierarchies and a relaxed working atmosphere
- A cheerful and motivated team that works together
- State-of-the-art work equipment (Apple devices)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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