Customer Service Specialist at Fairlo providing customer care through various channels. Responsible for resolving inquiries and ensuring positive customer experiences.
About the role
- Remote Customer Service Associate at Mr. Cooper handling 40–50 daily calls about mortgage payments and escrow. Requires 6-week training and Longview, TX proximity.
Responsibilities
- Answer 40-50 inbound/outbound(dialer) calls a day
- Assist customers with payment options, escrow items and any general mortgage information
- Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
- Assist customers that are 30 days or less due on their mortgage payment
- Participate in comprehensive 6 week paid virtual training; equipment provided
- Align work schedule with business hours after training and meet attendance requirements
Requirements
- 6 months or more with customer service experience
- Call center experience is a plus
- Must reside within 60 miles from office location
- Attendance is required for the first 90 days of training
- Ability to work business hours: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm
Benefits
- Team member mortgage loan program and down payment assistance program
- Student Debt Repayment program
- Tuition reimbursement
- Paid time off and paid holidays
- Market-based health insurance for medical, dental and vision
- Flexible spending accounts for eligible childcare expenses
- Cooper Climbers: an in-house program with built-in career advancement pathways
- Eligible for monthly bonus and incentive rewards
- Comprehensive 6 week paid virtual training – equipment is provided
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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