Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Serve as a liaison between Medlogix and customers including insurance carriers, employers, medical providers, insureds, and colleagues
- Answer incoming calls through multiple phone queues and address inquiries for multiple lines of business and services
- Perform First Report of Injury (FROI) input and distribution and Auto intake/system updates
- Process precertification discrepancies and medical bill repricing inquiries
- Perform claim intake processes including dissemination of information to multiple parties
- Process claim demographic updates received from adjusters via electronic claim messaging system
- Access various databases as necessary to obtain information to assist callers
- Communicate/interact with other Medlogix departments to address inquiries and matters requiring resolution
- Handle calls of a more complex or urgent nature and document all phone calls in call management database
- Meet individual and team goals to achieve required service level agreements and perform QA protocols as necessary to ensure SLAs are achieved
Requirements
- Entry-level candidates are welcome to apply
- High School Diploma required
- College Diploma Preferred
- Two plus years of Customer Service experience
- Excellent Communication Skills
- Excellent Computer Skills
- Bilingual (Spanish) a plus
- Accurate typing and computation skills
- Proficient in Microsoft Office applications
- NJ/Auto/PIP insurance knowledge a plus
- Provider/Hospital medical billing knowledge a plus
Job title
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