Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Be the first point of contact, providing an optimum level of service to customers across email, phone, and chat
- Be the face of Farfetch Platform Solutions to customers and partners
- Provide information and advisory regarding products, services and related inquiries
- Take ownership of case resolution, finding the best solutions according to company processes and guidelines
- Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention
- Advocate for customers' needs and work with internal teams, identifying and boosting localization initiatives
- Manage personal development and support others to maximize team potential
- Actively contribute to a great work environment and align with Farfetch and partners' values in the team
Requirements
- Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment
- Excellent English proficiency in written and spoken form
- Good IT skills (both customer service specific and Windows packages)
- Ability to guide customers navigating digital platforms
- Excellent communication skills and confidence to resolve complex customer issues
- Natural multi-tasking ability, excellent eye for detail, critical thinking and good organizational skills
- Passionate and knowledgeable of sports and sportswear (plus)
- Self-driven and a strong team player
- Skilled in listening
- Able to work under pressure
- Available to work on rotating and late shifts
Benefits
- Health insurance for the whole family
- Flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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