Customer Service Analyst providing logistical support to clients through various channels. Responsible for managing shipments and communications with clients and partners in Brazil.
About the role
- Customer Service Advisor managing customer interactions and appointments within Banham's dedicated Customer Services team. Providing support with excellent communication in a fast-paced environment.
Responsibilities
- Liaise with our customers and engineers via telephone and email effectively.
- Manage high volume of calls from our customers/suppliers on a daily basis.
- Manage the engineer’s diaries and book customer appointments.
- Use authoritative decision-making skills to positively leave the customer satisfied.
Requirements
- Good knowledge of Microsoft Excel, Word and Outlook and IT Literate.
- Experience delivering fantastic customer service within an operational environment.
- Effective diary management skills.
- Be proactive and flexible.
- Can prioritise and plan work under pressure to meet deadlines.
- Willingness to learn and understand the Banham products and services.
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
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