Fraud Risk Oversight Director overseeing risk management programs at Truist. Leading teams to ensure efficient risk practices and compliance within the financial services sector.
About the role
- Customer Risk Operations Associate addressing user fraud reports in a leading cryptocurrency company in the Philippines. Collaborating cross-functionally to enhance user security and experience.
Responsibilities
- Address user concerns regarding fraud related reports with their accounts. This is mainly composed of both unauthorized activities conducted on the user’s accounts and scam related reports.
- Monitor and check transactions conducted by users.
- Conduct in-depth investigations into accounts for security related reports filed by users.
- Work with other platforms in handling reports of accounts that are associated with fraudulent activities.
- Converse with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
- Work closely with the other teams from other departments in handling and addressing fraud related concerns.
- Perform other related duties and ad hoc tasks as may be required from time to time.
Requirements
- Have strong verbal and written communication skills in both English and Filipino.
- Be able to have a strong investigatory and analytical skills.
- Able to adapt in terms of changes and new processes.
- Comfortable in a fast-paced work environment.
- Trustworthy and able to perform consistently and follow rules without being monitored or supervised.
- Able to handle and deal with pressure.
- Amenable to work in a shifting and weekend schedule.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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