IS
IKNOWHOW SAData Governance Consultant
Data Governance Consultant at iKnowHow S.A. shaping data governance initiatives and working closely with clients. Designing, implementing, and optimizing governance strategies for data quality and management.
About the role
- Address user concerns regarding fraud related reports with their accounts. This is mainly composed of both unauthorized activities conducted on the user’s accounts and scam related reports.
- Monitor and check transactions conducted by users.
- Conduct in-depth investigations into accounts for security related reports filed by users.
- Work with other platforms in handling reports of accounts that are associated with fraudulent activities.
- Converse with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
- Work closely with the other teams from other departments in handling and addressing fraud related concerns.
- Perform other related duties and ad hoc tasks as may be required from time to time.
Requirements
- Have strong verbal and written communication skills in both English and Filipino.
- Be able to have a strong investigatory and analytical skills.
- Able to adapt in terms of changes and new processes.
- Comfortable in a fast-paced work environment.
- Trustworthy and able to perform consistently and follow rules without being monitored or supervised.
- Able to handle and deal with pressure.
- Amenable to work in a shifting and weekend schedule.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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