Customer Performance Specialist at Johnson Controls managing and developing performance guarantees and conducting Measurement & Verification workshops with clients. Ensuring client satisfaction and optimal performance contract adherence.
Responsibilities
Working with sales and clients to develop, secure, and manage new or expanded performance guarantees
Conducting Measurement & Verification workshops with clients
Managing M&V contract costs to ensure minimal cost variance and creating solutions to reduce shortfall amounts
Proactively identifying new solutions sales opportunities
Developing and maintaining positive customer relationships during project build and throughout performance guarantees
Ensuring M&V costs are within 3% of estimated amounts
Solving issues and keeping performance engineering manager updated
Requirements
Bachelor's Degree in Engineering or other technical field (preferred studies included Thermodynamics, Hydronics, Psychometrics, Environmental or Facility Operating)
3+ years in building systems/operations or 3+ years proven track record of performance in Mechanical Systems data collection/operation & building systems or operations
Possession of Certified Energy Manager (CEM) & Certified Measurement & Verification Professional (CMVP) certificate are mandatory
Strong computer and analytical skills required
Proven skills in communication (both oral and written), customer satisfaction and team building
Requires a responsible, self-starter who can handle multiple responsibilities and can work independently
Ability to learn and use facility management systems
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