Hybrid Customer Operations Specialist

Posted 4 weeks ago

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About the role

  • Process and evaluate customer claims, ensuring accuracy and fairness in decision-making.
  • Respond to customer inquiries via email, chat, and phone, delivering top-notch support.
  • Assist pet parents with understanding our policies and coverage, providing clarity and reassurance.
  • Collaborate with internal teams to improve customer journeys and claims workflows.
  • Maintain detailed and accurate records in our systems to support seamless operations.

Requirements

  • Previous experience in customer service, claims handling, or a related field
  • Excellent communication skills, both verbal and written, in English and Swedish (additional language skills in German or French are a plus)
  • A passion for helping others and a strong sense of empathy
  • Great problem-solving skills and the ability to work in a fast-paced environment
  • Experience with CRM systems and a good eye for detail
  • This position requires you to be located in Stockholm, Sweden.
  • Practical experience as a veterinary nurse in the field of small animal medicine as well as a completed veterinary medicine degree are a plus.

Benefits

  • The opportunity to join a fast-growing company at the forefront of a booming market at an early scale-up phase
  • Stock Options
  • A flexible, dynamic, and playful company culture, where each person has an important part in a fun-loving and supportive team
  • The joy of working with a product and brand that wow customers, and truly makes the world a better place
  • Employee discount

Job title

Customer Operations Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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