Operations Manager coordinating events and ensuring operational success at Design Offices in Köln. Overseeing operation and client service while maintaining company standards.
About the role
- Customer Operations Handler at Lassie providing support and managing claims for pet owners. Assisting customers and collaborating with internal teams to improve workflows.
Responsibilities
- Process and evaluate customer claims, ensuring accuracy and fairness in decision-making.
- Respond to customer inquiries via email, chat, and phone, delivering top-notch support.
- Assist pet parents with understanding our policies and coverage, providing clarity and reassurance.
- Collaborate with internal teams to improve customer journeys and claims workflows.
- Maintain detailed and accurate records in our systems to support seamless operations.
Requirements
- Previous experience in customer service, claims handling, or a related field
- Excellent communication skills, both verbal and written, in English and Swedish (additional language skills in German or French are a plus)
- A passion for helping others and a strong sense of empathy
- Great problem-solving skills and the ability to work in a fast-paced environment
- Experience with CRM systems and a good eye for detail
- This position requires you to be located in Stockholm, Sweden.
- Practical experience as a veterinary nurse in the field of small animal medicine as well as a completed veterinary medicine degree are a plus.
Benefits
- The opportunity to join a fast-growing company at the forefront of a booming market at an early scale-up phase
- Stock Options
- A flexible, dynamic, and playful company culture, where each person has an important part in a fun-loving and supportive team
- The joy of working with a product and brand that wow customers, and truly makes the world a better place
- Employee discount
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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