Sales Operations Business Partner working with global Sales leaders on key projects and initiatives. Delivering business insights and driving operational efficiency in the global Sales organization.
About the role
- Specialist in Customer Operations at Ricoh delivering managed document services based on client specifications and operational excellence.
Responsibilities
- Responsible for delivering Ricoh Managed Document Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site.
- Fleet optimization services/analysis and recommendations for technology utilization and Continuous Improvement throughout term of the agreement.
- Assist in the design and development of processes and procedures specific to support in the customer environment as well as creating the accompanying documentation.
- Assist in solution design and provide consultative input and analysis based on client "Best Practices" and standards.
- Fleet and services management: consumables, escalation support, asset reporting, Service Level Agreement compliance and standards management through device/asset reporting, data collection and validation vs. predetermined measures.
- Maintain customer satisfaction at agreed levels.
- Collect, analyze and report on KPI's as well as provide trend analysis with recommendations for operational improvements in the customer environment.
- Deliver agreed levels of service and work closely with customer Help Desk to monitor and manage all service related issues and escalations.
- Consumables Inventory monitoring and management.
- Ensure a working knowledge of all Ricoh vertical solution, product and software offerings.
- Assist with quarterly account reviews as required.
Requirements
- Minimum 2 years experience in an administrative role
- Industry related training and recognized certifications
- Post-secondary (undergraduate, tech degree, diploma or certificates)
- French is an asset but not required
- Access to a vehicle is preferred for occasional client site meetings
- Excellent communication skills with proven ability to conduct professional business communications
- Proficient in MS Office applications with demonstrated Excel skills
- Self directed with the ability to work independently
- Present a professional image at all times to customers and vendors
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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